Janitorial Made Simple: Office Procedures and Customer Service

"Office Procedures and Customer Service" is the second book in the "Janitorial Made Simple" series. This book will help you to provide high-quality and expert janitorial and maintenance services to your clients. You will learn how to: Focus on the administrative inner-workings of your business; maintain quality control and financial record-keeping; and build quality control strategies. More

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About Kim Gardner

KIM GARDNER is an expert in the janitorial and building maintenance and service industry. He has over 29 years of service and experience procuring and fulfilling government (federal and state), commercial and private contracts (to include industrial, retail, financial, educational and medical institutions).
Over the years Gardner has honed and developed concise and methodical methods of cleaning. His teaching methods, training and consultations has helped new and existing business owners service and coordinate the activities of their business. Through his guidance, they learn every detail of the cleaning business, from accounting principles, marketing and generating new business, to supervision and delegation of work details for cleaning crews. He helps others to:
--Develop operational office procedures to insure company growth and longevity;
--Understand corporate structures, trademarks, infringement and territorial rights; and
--Utilize effective advertisement and marketing methods through multiple media sources.

Through his company, MJM, Inc., he has also provided janitorial franchise opportunities to the public. Franchisees learned corporate structure, obtained on-site instructional courses for certification, and initial contracts that were secured to help them get a jump start in their business.
Gardner has always been dedicated to helping others utilize techniques to expedite the cleaning process, provide quality assurance, and perform with integrity. For himself and those he mentors, there is a "Gold Standard" that has been set. And that standard is "To be the preeminent janitorial maintenance company provider of quality service that inspires and empowers personnel to reach their full potential."

GOVERNMENT CERTIFICATIONS
(SBA)8a Certified
(DBE) Certified
SCMSDC MBE Certified

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