The book aims to foster development of various communication skills for psychiatry, psychology, social work & nursing - students, trainees and professionals, working in the field of mental health. More
When talking to a small child, a teacher or parent often gets down on one knee so they can be close and at eye level with the child. And then they speak quietly. But this hardly happens in case of a practitioner-patient communication. Unfortunately, we do not always adapt our communication skills according to the person/disorder we are dealing with.
Professionals dealing with mental health patients may consider being proficient and delivering specialized service as more valuable than human values and professional relationship. This may result in a dispassionate approach when communicating with patients.
The age-old belief that ‘how you say something matters more than what you say’ was borne out by few studies examining practitioner communication style and patient response.
Communication from the patient can be influenced by factors like stigma, denial of psychiatric causation of illness, discomfort in revealing inner/ hidden painful material, lack of trust in others, unfamiliarity with psychiatric consultation and unrealistic expectations about the consultation.
Communication from the mental health practitioner can be influenced by factors like lack of interest in patient with no fascinating problems, irritation with patient for verbosity, lack of clarity, lack of consistency, disappointment/anger at failure of treatment and poor compliance to treatment.
This books aims to guide people working with mental health patients in learning the art of communication with them.