Improving Customer Service Experience with Better Listening Skills (Instructional Design and Project Management Processes)

Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request. More
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About David Pollitt

Currently writer of Christian Science Fiction with a five-book series. With three-book Christian nonfiction series on the new covenant species. Additionally, writes educational training books for management and universities. Big sailboat buff spending spare time when not writing restoring old sail boats. Spends time doing editing projects for publishers and authors. Spent years as a finance and business professor. Works for the AT&T Corporation in Nashville, Tennessee and has for the last ten years. His three newest writing projects are The Noah Clan: Dark Nephilim Seeds followed by The Floaters, The Shadow Seekers, and The Time Assassins. All of these newest books will be truly off-the-scale secular science fiction. Don't worry, he always keeps them decent and clean.

In addition, David has added the management research resource editions to help students have current and correctly APA cited research papers on management issues. He will be adding one for education. With five degrees, three in management with two masters in education, this is a natural for David.

David now has his own blog on professoredit.wordpress.com

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