Dealing with Difficult People

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?
This international best-seller will help you deal with them.
At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism. More

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Published by Cava Consulting
Words: 88,910
Language: English
ISBN: 9780958013215
About Roberta Cava

Roberta Cava is the author of 30 books. Two of them are international best-sellers. Her Dealing with Difficult People book was published in 1990 (23 publishers in 17 languages). She was born in Canada but now lives on the Gold Coast of Queensland, Australia.

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