How to Resolve Bullying in the Workplace: Stepping out of the Circle of Blame to Create an Effective Outcome for All

This book outlines effective ways of responding to allegations of bullying that enable working relationships to be maintained, learning to be gained and the stress, cost and damage to staff morale, productivity and job satisfaction to be significantly reduced when compared to 'traditional proof and punish' approaches which rarely, if ever, lead to a satisfactory outcome for anyone involved. More

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About Alan Sharland

Alan Sharland is a Mediator, Conflict Coach and trainer in communication skills and conflict management skills. He has worked in this field for 20 years and has mediated in a wide variety of disputes, complaints and relationship breakdown situations.

Alan came into the field of conflict resolution having been a teacher in central London, UK where he saw violence in the area of the school in which he taught Mathematics and often within the school itself. This led him to explore more effective means of responding to conflict and into the field of Mediation and training and facilitation, and later, the field of Conflict Coaching.

For 11 years Alan was Director of a Community Mediation Service in West London, providing mediation in community disputes, mainly between neighbours, but also in workplace disputes and complaints made by individuals about organisations.

Alan now provides his services via his organisation CAOS Conflict Management (, working with individuals and organisations to support them in responding more effectively to communication and relationship breakdown and other forms of unresolved conflict. Through all of his work, his aim is to support the creation of 'Mindful Communication, Growth Through Conflict'.

"In my opinion there are few people in this country who are as skilled both as a practitioner and leading advocate of Conflict Management and Conflict Resolution as Alan Sharland. He has an excellent reputation in the field." - Marina Cantacuzino - Founder/Director of The Forgiveness Project (

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