The Curated Experience

I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. More

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Words: 25,260
Language: American English
ISBN: 9781310425318
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