Don't Just Manage—Lead!

Effective leaders bring to the table the guidance, vision, creativity, and motivation necessary to execute solid decisions and create organizations that succeed. The good news is that you can also learn to be the kind of leader who makes a difference. This book will teach you how. More

Available ebook formats: epub

Published by Scrivener Books
Words: 69,540
Language: English
ISBN: 9781311071569
About Arthur F. Coombs III

Arthur F. Coombs III knows a thing or two about leadership. During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions.

Art has also served as executive vice president of business development and strategic initiatives for FirstSource; CEO and founder of Echopass Corporation (the world's premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.

Art is a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.

What started more than twenty years ago with a presentation in Paris has positioned Art as a charismatic, innovative, and sought-after speaker across the globe. His authentic style of delivery, solid content, and practical applications leave his audiences ready to make a difference in their own spheres of influence.

Without a doubt, Art's heartfelt and humorous insights captivate and inspire all who hear him.

Also by This Author

Also by This Publisher

Reviews

This book has not yet been reviewed.
Report this book