How to Get Great Customer Service

How to Get Great Customer Service is a book that every consumer can benefit from. The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service. More

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Words: 15,020
Language: English
ISBN: 9781310103919
About Phillip J. Boucher

Phillip J. Boucher is a freelance writer and author who is now writing fantasy fiction. He is the author of the trade books “Slot Machines: Fun Machines or Tax Machines” and “The Complete Guide to Canada’s General Mobile Radio Service”. He is also a long-time columnist for The Canadian Amateur magazine. His column, Fresh On The Air, helps new Amateur Radio operators get the most fun out of the hobby. He is currently working on several non-fiction works such as a book on slot machine addiction, a book on radical customer service, and books on two-way radio.
Previous publications include an article on tea for Chatelaine, a newsletter for Bell Canada, local retail and entertainment reviews for Casino News and Entertainment Niagara, and has recently completed the website copy for AvionLighting.com.
Phillip has had three of his fantasy short stories published by Necrology Shorts: Dragonstoen: An Amulet for a Prince, The Tower of Eletal, and Disturbance Call at the Fairy Bar. His fourth short story, a horror entitled Essence of Gargoyle, is pending publication with Necrology Shorts. He has also completed two fantasy novels and is working on two more, as well as several more short stories.
Phillip lives in Ontario, Canada with his wife, three dogs, and all the dragons, knights, fairies, gargoyles, and other magickal creatures that live in his head and keep the voices at bay.

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