SAP Service Management: Service Contracts

This book is both a how to manual and a reference guide for configuring SAP Service Contracts. It provides you with a quick start guide to implementing service and maintenance contracts . Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. This book allows you to successfully configure SAP Contracts. More

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Words: 9,950
Language: English
ISBN: 9781370841950
About Mike Piehl

Mike’s SAP Expertise is in Customer Service/Service Management, Variant Configuration and Sales Distribution. Mike focuses on the technical development of SAP applications using ABAP, ABAP Objects, BSP and ABAP Web Dynpro. Mike began working in SAP in 1995 as an intern who needed to learn how to implement Variant Configuration in R/3 3.0F. Mike worked at SAP and Deloitte before becoming an independent consultant.
Mike created Paper Street Enterprises (PSE) in 2006 with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. PSE focused on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. Mike has worked in the mining equipment, telecommunications equipment and high tech manufacturing industries to realize the full potential of SAP Service Management and Variant Configuration.
In 2008, Mike began the journey into application design. The first application, called Rapier, provided an out of the box customer self-service SM website using BSP technology. Mike became an SAP Partner in 2011 and received his first ABAP Add-on SAP certified. Since then, he’s led the development of SAP applications has evolved into a suite of products called Renovation that focuses on simplifying and streamlining the Service Management processes. Renovation includes a Service Management dashboard, and multiple other applications to make using SAP SM easier. Renovation continues to grow and evolve into the premier Service Management application suite.
In 2012, Mike (Paper Street Enterprises) and Mike Golden (Discrete Manufacturing) created the joint venture of JaveLLin Solutions, LLC. Mike Piehl is the Chief Technical Officer, responsible for all the systems and development initiatives. He is the expert in Service Management and Variant Configuration.

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