Training on How to Work with Angry Customers: Conflict Resolution

What do you do when you have an angry customer? From this training module you will review an online course that covers two weeks and involves learning about body language, tone of voice, listening skills, and things to not do when dealing with confrontation. It is especially designed for those in a retail-store setting, but can be used in any organization. It is Part I in a new Leadership Series.
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About David Pollitt

Currently writer of Christian Science Fiction with a six-book series. With three-book Christian nonfiction series on the new covenant species. Additionally, writes educational training books for management and universities. Big sailboat buff spending spare time when not writing restoring old sail boats. Spends time doing editing projects for publishers and authors. Spent years as a finance and business professor. Works for the AT&T Corporation in Nashville, Tennessee and has for the last 11 years. His three newest writing projects are The Noah Clan: Dark Nephilim Seeds followed by Floaters, Black Ice, Musterion: The 13th Disciple, and White Wings.

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