Hello, thank you for taking the time to learn a bit more about me.
I'm passionate about change and transformation across retail, consumer services and business more broadly
I research, write and speak about customer-first thinking, and all the cultural, technical and organisational challenges businesses face (plus the psychology of changing customer behaviour)
I'm also the co-host of the podcast series, ‘Who’s Afraid of the Big Idea?’ centred around the customer, technology and culture of our times
Always keen to grab a coffee, feel free to get in touch!