Looks at business apologising using the Air New Zealand TE901 Mount Erebus Disaster. This case was developed with business management students who decided whether or not the organisational apology was 'ethically acceptable'. More
Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.
Associate Professor Janet G Sayers is an experienced educator and researcher. She writes about story-telling and narrative in business and has developed many unique resources that can be used in classrooms around the world.
About the Series: Interface: Essays, Cases and Stories for Use in Business Education
Researched, written and trialled in education by Associate Professor Janet G. Sayers (and guests). Consists of essays, case studies and stories (fiction and non-fiction) with extra resources and materials that can be used in classrooms.