No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally

No Complaints, No Lawsuits provides an innovative approach to liability risk management that integrates customer expectations to reveal the full range of potential losses organizations face—from customer complaints to bell-ringing lawsuits, and the real cause of these losses—unmet expectations. More

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About Hal Denton

Hal Denton is managing partner of Denton Tavares Paes LLC and General Counsel and Chief Risk Officer of AFS Intercultural Programs, Inc., a multinational not-for-profit organization operating academic exchanges worldwide for more than 12,000 participants annually. Hal has been providing legal, risk and crisis management advice to charitable and for-profit entities for more than 30 years.

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