Customer Service that Works

Giving better customer service is a must for companies in this age of zealous completion between firms not only for in-person sales but for on-line sales as well. Do you have a call centre? Is it satisfying your clients, or does it leave them furious at the lack of attention to their problems? How does your company measure up? More

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About Roberta Cava

Roberta Cava is the author of 30 books. Two of them are international best-sellers. Her Dealing with Difficult People book was published in 1990 (23 publishers in 17 languages). She was born in Canada but now lives on the Gold Coast of Queensland, Australia.

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