Make Their Day: Awesome Ways To Wow Your Customers

Make Their Day is packed full of practical, easy to implement ideas, hints, tips and techniques designed to help you deliver real WOW service and experiences to your customers and keep them coming back for more time and time again. More

Available ebook formats: epub

About Marie Cross

Marie is co-founder of First Impression Training and has over 35 years’ experience within the customer-service environment.

An award-winning entrepreneur, she has a formidable collection of industry achievements to her name and as a customer-service specialist, Marie has also been called upon to judge a variety of categories at many UK Industry Award programmes over the years. Indeed, she’s been proud to “stand on the other side” at the European Contact Centre & Customer Service Awards, when First Impression Training partnered with Legal & General Insurance to claim their finalist accolade for Customer Service Training Programme of the Year and as a finalist at the UK Employee Experience Awards with AXAPPP’s SME Broker Sales Team in Leicester.

She began her career with BUPA as a telephone-marketing executive, concluding her time there as a senior training consultant, responsible for the training and development of branch sales and customer-support staff throughout the UK and Scotland. Her wealth of experience across the business spectrum, from financial services to healthcare to FMCG and travel, has enabled her to work in a variety of customer service, sales, sales training, coaching and management roles over the years and her impressive track record has earned her an excellent reputation, both as an outstanding professional and a first class trainer and personal coach within her specialist field.

Marie is passionate about people and training – evident in her highly interactive and engaging training and coaching interventions, designed to stimulate and educate everyone she works with. An experienced Life and Business Coach, NLP Master Practitioner and Hypnotherapist, Marie also works in private practice with individuals, helping them to fulfil their goals in order to live their best life.

Marie’s overall aim is to add real, measurable value to both the individual and the organisation, recognising people as the vital ingredient in the recipe for success – she therefore works energetically to bring about the desired changes in behaviour and performance of the people she trains and coaches, wholly committed to developing their potential, regardless of their start point. She firmly believes that we can never be more than we believe is possible, so constantly pushes herself and those she partners to believe in possibilities each and every day!

Learn more about Marie Cross
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