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Professional writer, author of 14 books, digital journalist, musician, graphic artist. I love to write, and if people get 1% of the fun out of reading my books as I do writing them, they're a good deal.
I loathe formula writing and I detest conformity. My books and I have a lot in common.
Somebody said- "Guys don't read!"
My answer- "Nor do cockroaches."
Interesting how philosophy bumps in to these ideas, isn't it?
Smashwords customers please note: The reason for my relatively high prices is that like most pro writers I'm very tired of getting paid peanuts for my hard work. A decade's work for very little has made me less than keen on birdseed prices.
The only other thing I can say in favor of my prices is that you definitely won't find anything like my books online, particularly in the sugary world of management science. I don't write for idiots.
Important note re "Customer Service for Managers" I'm sorry, but repeated attempts to format this book have been unsuccessful. Really, I'm now on my tenth draft version, and I do have a life to live. If you have problems or can't download this book, I really don't know what the options are. There is an earlier print and e-book version on lulu.com.