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This book is dedicated to Sgt. Cathy Lamb, Sgt. Ralph Davis, and Counselor Kathy McCullough, leaders and mentors. Tough people who cared.






TABLE OF CONTENTS:

Foreword, by Dr. Drew Anderson

A Joke, A Story and an Attitude

Introduction

Terminology

CHAPTER 1: Safety

CHAPTER 2: Assessment

CHAPTER 3:Who You Are Dealing With

CHAPTER 4: Building Rapport

CHAPTER 5: Taking Control

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