FOREWORD- by Dr. Drew Anderson, Ph.D.
There are lots of books out there on dealing with difficult people. There are also lots of books out there on dealing with violence. So why pay attention to this one?
First, it’s written by Rory Miller. If you’ve read any of his other books, this will probably be all the encouragement you need. If you haven’t, wow, are you lucky- you have some great reading ahead of you. Rory is one of the deepest thinkers, and clearest writers, on the topic of violence that you will ever find. Do yourself a favor and buy everything by him you can get your hands on. They’re that good.
Rory’s background in psychology gives him the theoretical foundation to understand emotional disturbance and psychopathology, and his experience as a corrections officer has given him the experience to translate those concepts into practical, useable strategies and tactics. You get the benefit of that unique combination. There is just enough theory to give you a context for understanding emotionally disturbed persons, and a load of practical how-to advice for how to size up and then deal with them.
Second, this book will be useful to you, no matter who you are or what you do. I don’t care if you’re someone who deals with emotionally disturbed individuals frequently or not. The skills Rory presents here are valuable for everyone, from professionals such as cops, ER docs, and corrections officers, to those who may just have to deal with an angry and belligerent teenager on occasion.