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Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient Family Experience





CUSTOMER SERVICE FOR PROFESSIONALS IN HEALTH CARE:

Key Behaviors That Enhance the Patient and Family Experience



Wendy Leebov, Ed.D.

Leebov Golde Group





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Smashwords Edition

Copyright 2012 Wendy Leebov

Original Version; Copyright 1995 Mosby Great Performance

Reprinted by iUniverese.com; 2003

No part of this book may be reproduced or transmitted in any form or by any means, graphic, electronic, or mechanical, including photocopying, recording, taping, or by any information storage or retrieval system, without the written permission of the publisher.

Requests to the Publisher for permission should be addressed to Wendy Leebov; 625 Casa Loma Blvd., Unit 1406; Boynton Beach FL 33435

Fax: 215-893-3524

Email: mailto:wleebov@quality-patient-experience.com;

Phone: 215-413-1969





Table of Contents

About the Author

About this Book

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