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Customer Experience in The Cloud

John M. Perez

Published by John M. Perez at Service Push Publishing, LLC


Copyright 2013 John M. Perez


Website: http://www.CustomerExperienceInTheCloud.Com

Templates & Resources: http://www.CustomerServiceInTheCloud.Com


Table of Contents


#The Introduction


#PART 1 – Designing an Online Customer Service Strategy


#PART 2 - Best Practices in a Multichannel Environment

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