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CHAPTER 1

TABLE OF CONTENTS

Chapter 1 - Characteristics of a Champion Service Organization

Chapter 2 - Characteristics of a Customer Service Champion
Chapter 3 - How Champions Create Customer Satisfaction
Chapter 4 - How Champions Create Customer Enthusiasm
Chapter 5- Effective Communication Skills
Chapter 6 - How Champions Deal With Customer Problems
Chapter 7 - How Customer Service Champions Handle Stress and Time Demands
Chapter 8 - How Champions Get and Use Feedback From Their Customers
Chapter 9 - How To Hire, Model, Coach and Reward Customer Service Champions
Chapter 10 - Conclusion: Keep One Thing In Mind





Creating Customer Service Champions

Published by Sharon Barlass at Smashwords

Copyright 2011 Sharon Barlass

Smashwords Edition, License Notes

This eBook is licensed for your personal enjoyment only. This eBook may not be resold or given away to other people. If you would like to share this book with another person, please repurchase an additional copy for each recipient. If you are reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.





CHAPTER 1
CHARACTERISTICS OF A CHAMPION SERVICE ORGANIZATION

“In all this world, you will never find a better method at getting through to another person as making that person feel important.”- Will Rogers -

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