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20 Universal Laws of Service Excellence

Plus 120 ideas you can use right now to enhance customer experience... and your profits!

Allwell O. Nwankwo

Smashwords Edition

Copyright © 2009 by Allwell O. Nwankwo


Smashwords Edition, Licence Notes

This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each person you share it with. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then you should return to and purchase your own copy. Thank you for respecting the hard work of this author.


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