Interview with R. Joy Jackson, FCIP, RF

How did you first learn about risk management?
While I was still working in the insurance industry, I learned that a colleague had left her job to take a risk management position in the food and beverage industry. I remember thinking that it sounded like a real challenge - trying to manage something that is real, but so hard to quantify in advance. Plus, how would justify taking steps to mitigate risk when you cannot place a real value on losses that haven't happened?
What motivated you to leave the insurance business and take a position in risk management?
By the time an opening came available, I had worked for a few insurance companies. I was becoming a bit frustrated with the process. All insurers have a similar goal - to collect enough premium to cover loss costs, business expenses, and have some left over to distribute to shareholders and keep in reserve for unexpected high-cost losses. Despite the different ways they went about managing the company, they all wanted more premium and complained that legislation made their goals difficult to achieve.
What was most satisfying when you began using risk managment tools?
The greatest difference I first noticed between insurance underwriting and risk management was that a risk manager could actually see the tools put into use and see how that improved outcomes for the organization, it's employees and stakeholders. More than just a financial benefit, there were real benefits to the people involved: It reduces the number of injuries and property damage, lessens unexpected operating costs and satisfies workers who want to improve their workplace.
Why did you start writing self-help risk managment books?
I am a great believer in life-time learning. Taking courses and seminars increases knowledge - both from the instructor's expertise and through sharing knowledge with others attending the session. Sound information in a clearly-written text allows students to take home valuable resource material.
What makes your books stand out from the crowd?
Every time I write, I strive to make the information interesting, plain-language, practical and completely useful. I do not want to read a book that requires me to work hard to understand it; that becomes a barrier between reading and understanding the information and putting it to use. My books are all intended to readable and a good reference source. When you buy a nonfiction book it should invite you back again and again because you know there is relevant, helpful material in it.
Do you believe there are misconceptions about risk management books (Or nonfiction books in general)?
The one big misconception that is common about non-fiction books is, I think, the same as about anyone who considers themselves 'an expert'. That is, that if you don't know the person their word is more likely to be seen as valid. When you know the author, you see their writing through your perceptions of the person from meeting them, interviews, etc. It like the adage: An expert is someone from at least 100 miles away.
What is your writing process?
I choose a topic that interests me. It usually begins when I hear about an negative incident that could have been avoided with proper up-front planning and care. I take that example and use it to describe how, using common risk management strategies, it could have been prevented, or the outcome could have been minimized.
Describe your desk
In a phrase: 'organized chaos'! It looks a mess, but I know where everything is, and it's purpose.
Published 2016-08-15.
Smashwords Interviews are created by the profiled author, publisher or reader.

Books by This Author

151 Ways To Identify Risk
Price: $4.99 USD. Words: 3,670. Language: English. Published: July 14, 2016. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Corporate governance
This guide takes you through the process of identifying risk as the first essential step in every risk management plan. Knowing the many types of risk facing your organization is necessary before you can begin to treat them. Using an effective identification process improves your ability to make decisions that will generate positive results.
You Can Reduce Contract Risk
Price: $4.99 USD. Words: 6,100. Language: English. Published: July 7, 2016. Categories: Nonfiction » Business & Economics » Insurance / risk assessment & management, Nonfiction » Business & Economics » Purchasing & buying
Whether they are called purchase orders, easement agreements, facility rentals, or any other name, contracts present risk. Using appropriate tools and resources, lets you simply manage risk through contract terms. This handy guide contains tips making risk management strategies easy to use in a wide variety of contracts. This