Bills is an independent consultant specializing in process improvement and project management. Prior to his retirement he worked as a project manager with MITRE Corporation and SRA International developing and implementing major government information systems. At SRA he managed 85 projects with a perfect cost, schedule and performance record. Since retirement, he has taught project management and systems engineering for American University and the Center for Systems Management. At CSM he developed and ran a process improvement practice that has conducted over 100 process assessments. Bill has been a frequent facilitator of process improvement workshops for government agencies and their contractors.
Here are some easy things you and your co-workers can do to minimize mistakes, crises, and delays in the ways you interact. This practical step-by-step approach has been successful in over 100 business and government organizations. Follow these 7 simple steps to start to build an effective continuous process improvement program that will lead toward process maturity and formal certification.