The author of over 40 books, Dr. Paul R. Timm is an expert and authority on a variety of topics including customer service, communication, meeting management, self-management and human relations. His speaking, training, and consulting in Customer and Employee Allegiance show specific processes for boosting organizational success by retaining high-profit customers and high-value employees.
Having spent over 27 years teaching and coaching in a variety of organizations, Timm’s insights can break through the barriers that hold companies back from making the profit-enhancing changes needed to boost customer and employee loyalty.
All of Dr.Timm’s writing, training, video programs, and consulting focus on practical, realistic actions you can take starting immediately to make a significant difference in organizational and personal success.
He earned university degrees from the State University of New York at Buffalo (SUNY), Ohio University, and Florida State University. Dr. Timm has taught at three major universities. Most recenlty, he held the rank of professor and served for many years as Chair of the Management Communications Department at Brigham Young University.
On the personal side, Dr Timm is an endurance athlete. 35+ Triathlons (swim/bike/run) including three Ironman 70.3 races. Consistent age group podium finishes. Qualified for world championship, 2014. Six full and 15 half marathons. Golf. Pickleball. Weight training. Ballroom dance.
Translate your company's customer service intentions into winning actions that:
• Solidify long-term repeat business, loyalty, and profitability
• Recover lost customers and valued employees
• Exceed your customers’ expectations in value, information, personality, and convenience
• Generate a constant stream of ideas to ensure competitve advantage.