Hello, thank you for taking the time to learn a bit more about me.
I'm passionate about change and transformation across retail, consumer services and business more broadly
I research, write and speak about customer-first thinking, and all the cultural, technical and organisational challenges businesses face (plus the psychology of changing customer behaviour)
I'm also the co-host of the podcast series, ‘Who’s Afraid of the Big Idea?’ centred around the customer, technology and culture of our times
Always keen to grab a coffee, feel free to get in touch!
Where to find George Kiley online
Who's Afraid of the Big Idea?
by George Kiley
Retail offers a fantastic window into the changing customer culture of our times, and the fundamental need to re-think business from the ground-up.
Over the past year, I’ve spoken to many wonderful people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe they can provide a platform to re-think the way we approach business far more broadly.
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