George Kiley


Hello, thank you for taking the time to learn a bit more about me.

I'm passionate about change and transformation across retail, consumer services and business more broadly

I research, write and speak about customer-first thinking, and all the cultural, technical and organisational challenges businesses face (plus the psychology of changing customer behaviour)

I'm also the co-host of the podcast series, ‘Who’s Afraid of the Big Idea?’ centred around the customer, technology and culture of our times

Always keen to grab a coffee, feel free to get in touch!

Smashwords Interview

How do you discover the ebooks you read?
Recommendations from friends!
Do you remember the first story you ever wrote?
Yes, it involved five kids camping and had lots of loose ends...
Read more of this interview.

Where to find George Kiley online


Who's Afraid of the Big Idea?
Price: Free! Words: 24,180. Language: English. Published: August 24, 2017. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
(5.00 from 1 review)
Retail offers a fantastic window into the changing customer culture of our times, and the fundamental need to re-think business from the ground-up. Over the past year, I’ve spoken to many wonderful people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe they can provide a platform to re-think the way we approach business far more broadly.

George Kiley's tag cloud