Consultant & Hospitality Educator. Based in Toronto, Ontario, Canada. 17 years in the hotel industry in Canada. Since 2002, mainly involved in training facilitation and as lecturer in post secondary institutions in Toronto. International experience include visiting lecturer in Beijing for a private college, and consulting assignments in Eastern Europe, Latin America and Philippines. Certified Hospitality Educator with the Educational Institute of the American Hotel and Lodging Association, Bachelor's degree in Business Administration and Arts, Professional Studies in Hotel Management.
What is the greatest joy of writing for you?
In my case writing training manuals, sharing years of professional even life experience with the readers.
Who are your favorite authors?
For non-fiction, Niall Ferguson, Jacob Bronowski for their contribution to making difficult concepts simple. And James Bradley for making historical events entertaining and readable.
An operation manual for food & beverage servers with step-by-step task lists and necessary customer service skills and competencies. The guide also contains a section for key terms in the industry and additional, useful resources.
Guide to Training within Hospitality is a train the trainer manual designed for small operations within the hospitality industry. It is a tool to assist employers and managers plan and conduct training for a variety of jobs within the hospitality industry, be it a small hotel to a restaurant.