Bernie Smith

Biography

Bernie coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision making.

Frustrated by the random way in which performance measures are often chosen and implemented, Bernie set up Made to Measure KPIs in 2007. The goal was to develop simple, structured and repeatable ways to create KPIs that normal humans could design and use to improve businesses.

Using the experience (and scars) of working with a huge variety of organisations over his consulting career, Bernie has boiled that experience down into simple, sensible and practical advice on performance measurement. His books aim to share that expertise in a down to earth and conversational style.

Bernie lives in Sheffield, UK, with his wife and two children and some underused exercise equipment.

Where to find Bernie Smith online


Where to buy in print


Books

Essential Customer Service KPIs
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential KPIs for Independent Consultants
Price: $9.99 USD. Words: 28,850. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Consulting, Nonfiction » Business & Economics » Small business & entrepreneurship
If you are an independent consultant looking for a clearly defined and explained set of KPIs for your practice, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Service-Based Sole-Trader KPIs
Price: $9.99 USD. Words: 40,820. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Small business & entrepreneurship, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of service-based sole-trader KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Event and Performance KPIs
Price: $2.99 USD. Words: 3,620. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Industries / entertainment, Nonfiction » Business & Economics » Facility management
If you are looking for a clearly defined and explained set of event and performance KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Innovation and New Product Development KPIs
Price: $2.99 USD. Words: 4,760. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Knowledge capital, Nonfiction » Business & Economics » Research & development
If you are looking for a clearly defined and explained set of innovation and new product development KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Charity KPIs
Price: $2.99 USD. Words: 3,210. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Non-profit business, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of charity KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Web Marketing KPIs
Price: $2.99 USD. Words: 4,890. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of web marketing KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Procurement KPIs
Price: $3.49 USD. Words: 5,720. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Purchasing & buying, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of procurement KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Health and Safety KPIs
Price: $2.99 USD. Words: 3,060. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Engineering, trades, & technology » Industrial Health & Safety, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of health and safety KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Fulfillment and Warehouse KPIs
Price: $3.99 USD. Words: 6,800. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Distribution, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of fulfillment and warehouse KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Property Management KPIs
Price: $3.50 USD. Words: 5,630. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Facility management, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of property management KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Recruitment, Staff and Payroll KPIs
Price: $2.99 USD. Words: 4,820. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of recruitment, staff and payroll KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Retail KPIs
Price: $9.99 USD. Words: 44,370. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Industries / retailing, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of retail KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Sales and Marketing KPIs
Price: $9.99 USD. Words: 17,240. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of sales and marketing KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Financial KPIs
Price: $4.99 USD. Words: 5,590. Language: British English. Published: May 24, 2018. Categories: Nonfiction » Business & Economics » Accounting / managerial, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of financial KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Contact Centre KPIs
Price: $7.99 USD. Words: 12,970. Language: English. Published: May 23, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Marketing / telemarketing
If you are looking for a clearly defined and explained set of contact centre KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Essential Manufacturing KPIs
Price: $6.99 USD. Words: 12,960. Language: British English. Published: May 23, 2018. Categories: Nonfiction » Business & Economics » Industries / manufacturing, Nonfiction » Business & Economics » Management
If you are looking for a clearly defined and explained set of manufacturing KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.

Bernie Smith's tag cloud

accounting    accounts    call center    call centre    charity    consultant    consulting    contact center    contact centre    customer    customer service    efficiency    estate    event    finance    financial    fulfillment    fulfilment    fullfillment    health    hr    hs    human resources    independent    indicators    innovation    internet    kpi    kpis    management    manufacturing    marketing    measures    measuresk    metric    metrics    new product development    not for profit    npd    oee    payroll    performance    practice    procurement    production    productivity    property    purchasing    quality    realty    recruitment    retail    retailing    safety    sales    service    shop    small business    sme    soletrader    staff    storage    supply    ticket    voluntary    warehouse    web