D. Keith Denton

Biography

D. Keith Denton, Ph.D., is the author of fourteen books and over 190 management articles. He has written extensively about improving process inefficiencies and decision-making in both the service and manufacturing sectors. Many of his books have been translated into over a half-dozen languages including Spanish, Portuguese, Indian, Dutch, German and Korean. Over two dozen universities use his management simulations to teach graduate and undergraduate students how to better manage an organization

He has also been international consultant and seminar leader in the United States, Great Britain, New Zealand and Australia. He has conducted numerous workforce management workshops and seminars in employee involvement and empowerment, team building, managing change, and customer service. Among his honors is inclusion in numerous editions of “Who’s Who in America.” and previously designated as a Distinguished Scholar of Management.

He has provided consulting and workshops for, among others: J.B. Hunt Transport, Inc.; The Upjohn Company; Pacific Northwest Laboratories; Mobil Oil Corporation; Building and Land Development Division of Parks; The Durham Company; University of Michigan Medical Center; and Kraft General Foods among others.

He participated as an international speaker for clients including Price-Waterhouse (Australia); Mobil Oil Australia, Ltd.; General Motors-Holden’s Automotive Ltd.; AT&T Network Systems (Great Britain); Peak Gold Mines Pty. Limited (Australia); London Air Traffic Control Centre (Great Britain); and the Ministry of Commerce, Energy and Resources (New Zealand). He has also conducted a management seminar for the top 100 governmental and business leaders in the Philippines.

Where to find D. Keith Denton online


Books

Fascinating Facts and Fallacies About You and Your World
Price: $5.95 USD. Words: 75,460. Language: English. Published: February 28, 2014. Categories: Nonfiction » General reference » Curiosities & wonders, Nonfiction » General reference » Trivia
This book is designed to provide truthful, useful and surprising information, not faulty assumptions or misleading statements. Bad information can produce bad decisions and wasted effort. Fix what needs fixing not what we assume needs fixing.So what you will find in this book is that every fact in the book is referenced. If you doubt the information you can check the source.
Handling Employee Complaints: Human Resources Tools and Techniques
Price: $4.95 USD. Words: 48,100. Language: English. Published: June 25, 2013. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Business & Economics » Management
This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints, better manage those complaints that remain and improve employee relations.
Using Intranets: To Implement Strategy, Build Teamwork and Manage Change
Price: $4.95 USD. Words: 38,500. Language: English. Published: June 9, 2013. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Computers and Internet » Database management
This book provides an innovative solution that identifies, integrates and displays your critical information in real time using Intranet technology. Intranet used this way can help create two-way communication that allows managers and workers at all levels of the company to participate.This book’s solution helps organizations, teams, departments and groups keep their focus on their true purpose.
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It
Price: $4.95 USD. Words: 24,860. Language: English. Published: June 9, 2013. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Business & Economics » Management and human resources
This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.
Single Dads and Great Kids: Using Humor and Other Tools
Price: $4.95 USD. Words: 85,030. Language: English. Published: May 14, 2013. Categories: Nonfiction » Parenting » Divorce and children, Nonfiction » Relationships and Family » Divorce
When you talk to anyone about divorce and kids, there is always a sad expression that follows. It is even more pronounced with dads. This book is different from everything else in print about divorce and single parents. It’s funny and lighthearted. Divorce is rarely written from daddy’s point of view, just as rarely written by a male and never ever with humor. That makes a big difference.
TOOLBOX FOR THE MIND: Finding and Implementing Creative Solutions
Price: $4.95 USD. Words: 66,330. Language: English. Published: May 7, 2013. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Self-improvement » Creativity
The Toolbox for the Mind can help you learn; •Your own innovative I.Q.and how to improve it. •Think and act so you can find unique solutions and approaches to old problems. •Design work areas that encourage the creation of processes, products, services, and technological innovations. •Learn how to overcome fear and how to lead so your innovations are successful.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Horizontal Management: How to Empower Employees, Unleash Innovation and Improve Decision-Making
Price: $4.95 USD. Words: 65,840. Language: English. Published: April 9, 2013. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Production & operations management
D. Keith Denton writes how to delayer modern organizations and push responsibility and accountability for work down to the lowest levels of the organization -- where the work is being performed. The emphasis on his customer-driven model is creating employee involvement and empowerment at the level that interfaces with the customer.

D. Keith Denton's tag cloud

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