I am a senior instructor in healthcare communications for the Department of Pediatrics at the University of Colorado School of Medicine. My area of expertise is patient-provider communication --specifically, challenges related to cross-cultural, limited English proficiency, and low health literacy communication. I train residents, faculty, staff, PAs and nurses at The Children’s Hospital of Colorado and across the Anschutz Medical Campus. In addition, as Director of Healthcare Communication for Colorado Children’s Healthcare Access Program, I travel extensively statewide training health care professionals in private practices and rural health clinics to improve communication with patients and families from all cultural backgrounds. With over a decade's experience as an interculturalist specializing in healthcare, my books provide reading audiences with a skill-based approach to using communication in the service of reducing health disparities for at-risk populations.
This is the second book in the "Dimensions of Culture Healthcare Series." This book looks at what health care professionals need to know to provide culturally responsive care to immigrants and refugees to the United States. The psychosocial experience of immigrants, medical consultation best practices, and special topics related to refugee children are addressed.
Culture affects the way people communicate. This ebook focuses on how doctors, nurses and health care staff can improve health outcomes for patients and families from all cultures by understanding how culture drives communication and health behaviors. This is entirely different from the usual diversity training approach to health disparities.The focus is on communication skills not race and bias.