J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, in¬formation technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice.
His Christian upbringing and Jesuit education in¬spire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com).
J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most liveable cities in the world, but ironically the most ridiculously expensive city in which to own a home.
Part of the proceeds for the sale of this book will go to his favorite charity organization, Schools Without Borders (www.schoolswithoutborders.com).
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.