John is the HR director for BETA Fueling Systems in Reidsville, NC. He has been an innovative leader in the field of Human Resources for 25 years. He has written numerous articles on leadership and is the developer of an integrated system of leadership based on the Balanced Scorecard. His undergraduate degree in Psychology is from SUNY Stony Brook and his Masters is in Organizational Psychology from Columbia University. John works and lives in North Carolina.
What makes for a great supervisor? To most people, the answer seems obvious: the ability to manage people. The Supervision Solution turns that notion on its head. As you read these pages, you will quickly learn the difference between managing people and managing their performance, and why one approach works while the other does not.