Kelechi Okeke is a Customer Experience Analyst in a leading financial institution in sub-Saharan African. He helps businesses develop strategies that improve customer loyalty and enhance profitability. He is also a customer service trainer, content developer and graphic designer
This ebook covers 6 career-enhancing tips for customer service professionals (and folks considering a career in the industry). It contains practical ideas on how you can leverage on self-development, Emotional intelligence, relationship building and more for a fulfiling customer service career.