Talking Them Through: Crisis Communications with the Emotionally Disturbed and Mentally Ill
on March 27, 2012
I used the book to prepare myself for a position in which I'll be dealing the the mentally ill with some regularity. Having read it, I definitely feel as if I'm on more solid ground.
Rory writes with clarity, he doesn't waste your time, and you always come away with something you can use in real life.