Reputology is an online review monitoring and management service. Our current tool sends email alerts so that business owners can respond promptly to new reviews. And it aggregates all of the reviews into a single place so that they can identify recurring issues more easily.
Because we have gathered "a lot" of data about online reviews, we're able to find some unusual insights about reviewer behavior and trends that we'll be sharing on our blog and via publishing platforms such as Smashwords.
The “State of the Review” is a free, in-depth analysis of restaurant industry review data and reviewer behavior. The data set consists of 1,500+ reviews for 350+ business locations. The data and analysis has been provided by