Alicia Katz Pollock


Alicia received her first computer, an Apple IIc, when she was 13 years old, and her passion for computers grew as she did.

She began her career by designing a database for her father’s dental practice that automatically sent checkup reminders to patients every 6 months.

Alicia later earned her Master of Arts in Teaching from Tufts University and developed computer curricula.

Today, she is a successful small business owner, where she and her husband, Jamie, are in-demand computer trainers and business solutions consultants.

Alicia has mastered teaching computer technology by embodying the art of communication, the patience of a trainer, the wisdom of a consultant, and the detailed eye of an obsessive/compulsive.

She has authored several books, including the recently published Master Intuit QuickBooks Online: From Setup to Tax Time.

Please visit her website,, for training videos that bring her books to life.

And on, you can find many of her course lectures on Microsoft Office applications for both Macs and PCs.

Also, check out her YouTube channel,, for short Tips & Tricks videos.

Professional Certifications:

•Intuit QuickBooks ProAdvisor, Diamond Level
•QuickBooks Certified User
•Microsoft Certified Trainer
•Microsoft Accredited Instructor
•Microsoft Certified Application Specialist in Word, Excel, Access, PowerPoint, and Outlook
•Microsoft Office Specialist, Master Level
•Apple Consultants Network
•Apple Certified Support Professional, 10.5
•Apple Certified Support Professional, 10.7
•Apple Certified Support Professional, 10.10
•Master of Arts in Teaching, Tufts University 1991

Smashwords Interview

What is your writing process?
As I use my own laptop to run my company, I find myself using all kinds of "creative" techniques to make my documents do what I want them to do. I figure if they save me time and give me control over my output, my readers would enjoy them, too!
Do you remember the first story you ever read, and the impact it had on you?
I picked up my first "grownup" book when I was nine years old. "Firestarter" by Stephen King was open face down on my parents' bed. I expected it would be too hard for me, and was entirely surprised when it was easy to read. I've been hooked on reading (and Stephen King!) ever since.
Read more of this interview.

Where to find Alicia Katz Pollock online


Master Intuit QuickBooks Online: From Setup to Tax Time
Price: $19.95 USD. Words: 26,210. Language: English. Published: March 14, 2016. Categories: Nonfiction » Computers & Internet » Training & certification, Nonfiction » Computers & Internet » Office productivity applications
As a business owner, you don’t have time for trial-and-error, especially when it comes to your company’s finances. Why not learn to use QBO® correctly from the beginning? Whether you’re new to QuickBooks Online – or suspect you’re not using it correctly – you’ll learn all the basics (and a lot of tips & tricks) that will allow you to get the most out of your QBO subscription.
Microsoft Word Tips & Tricks: You Know Word, But Do You KNOW Word?
Price: $14.99 USD. Words: 24,190. Language: English. Published: June 27, 2013. Categories: Nonfiction » Computers & Internet » Desktop applications / word processing, Nonfiction » Computers & Internet » Computer literacy
You know Word...but do you really KNOW Word? This is not a book about how to use Word. Lots of people have already written about that. This is a book about how to USE Word. How to bend it to your will. How to be creative with its tools to achieve exactly the look you want. How to do what you already do, but in half the steps. Fully illustrated.

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