Based on 25+ years of experience, author Steve DiGioia details proven tactics to make any customer feel special and feel as if THEIR enjoyment is YOUR primary concern. This is the essence of the "WOW" customer service that we all are told to provide...but never actually taught how to do. Isn't it about time we change that?
He won't waste your time telling you to crouch down table-side when you take the orders. He won't tell you to lightly touch the guest sometime during their meal, nor to give a mint or piece of candy to the guest when you present the check. This is the nonsense he reads from other "experts" in the field of making bigger tips. This is insulting and demeans the professionalism of thousands of experienced waiters.
This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company.
Steve will teach you what really works...are you ready?
Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter
Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve?
Are you tired of not getting the BIG tips you want?
Tips of 20% or more on every table?
►Then you NEED to read this book!
Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve? Are you tired of not getting the tips you want? Tips of 20% or more on every table?
Only by making your guests feel as if THEIR enjoyment is YOUR primary concern, will you make the big tips. All else is not important.