Available ebook formats: epub
Dawn has developed, contracted and managed IT, ITO and BPO solutions for almost five decades for many private sector organizations and government departments. This includes providing advice and consultation to clients for more than two decades on strategy, design, procurement, negotiation and continuous improvement of multi-million-dollar outsourcing contracts and relationships, successfully applying and continuously improving her OLM50 structured outsourcing methodology.
Prior to establishing her independent consulting practice, Dawn was North American Practice Lead and outsourcing subject matter expert for a global company, responsible for leading, advising and assisting more than two dozen organizations across North America with their outsourcing initiatives. Before that Dawn developed, contracted and delivered outsourced services to government as a Partnership Executive for three large multi-national outsourcing service providers for almost a decade. This was preceded by more than two decades establishing, managing and delivering strategic, tactical and operational services in all areas of Information Technology to private sector organizations, hospitals and municipal government.