Communication in The Hospitality Industry

Rated 3.80/5 based on 30 reviews
I originally wrote this e-book as a student handbook for my Communication course (H01G01) at The Glion Institute of Higher Education. This is a handbook for all hospitality students and English language learners looking to improve their communication skills. More
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About Patrick Julian Huwyler

Fully engaged in ELT innovation & progressive education.

I'm a Lecturer, EFL teacher & materials writer.
My qualifications include the CELTA, CertIBET & the Swiss Federal Diploma for Trainers in Higher Education. I am currently completing my MA in Creative Writing.

About the Series: Communication in The Hospitality Industry
This is a series of books to support my H01G01 course

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Review by: Weixi Xiong on June 1, 2017 : (no rating)
In my opinion, This book is very useful for those who want to work in the hospitality industry.
It shows us some examples on how to express abstract things in order to make the readers understand the concept. The communication skills are so important on our careers and this is an essential part of the knowledge needed to lead you to success.
(review of free book)
Review by: Dariia Petruk on June 1, 2017 :
During the course of Communication in the Hospitality Industry I was studying by Handbook written by Patrick Huwlyler. The book is quite short and useful in everyday and academic life. In the Handbook you can find clear and concise definition and advices about communication, writing, presentation and interpersonal communication skills. You can also practice with this book during readings, as it has effective exercises for each topic. I recommend everyone to read this book before working on presentations.
(review of free book)
Review by: Jowaher Alsh on June 1, 2017 :
A perfect book to help us communicate in general and a good advisor for the hospitality industry.
(review of free book)
Review by: sanna hasb on March 2, 2017 :
This booklet analyzes communication in the Hospitality Industry and gives multiple strategies on how to effectively communicate, write, present and interact. It gives the reader guidelines and examples on proper communication skills and is easy to understand and follow. However the topics are at times lightly examined and just give an initial glance at the concept. The examples are supported by quotations or anecdotes that don't always fully connect to the subject matter. This booklet is a useful quick read that gives an entry point to an interesting topic overall.
(review of free book)
Review by: Lella Pgr on March 2, 2017 : (no rating)
On my opinion, the book is useful to learn how to communicate and avoid misunderstanding.
It explains us how to write an email, answer verbally to someone and act well in front of clients (body language).
Moreover, it is well structured, summarize and can help any manager to have a better communication with his Staff, Clients and Supervisor.
On the other hand, the explanations are quite short and sometimes not enough detailed to really understand.
But in a way, it leaves us a free interpretation ons the subject.
(review of free book)
Review by: Ekaterina salnikova on Feb. 27, 2017 : (no rating)
The book is about the communication in hospitality industry. It is about how to make good presentations, how to write clearly and professionaly and how to communicate effectively.
The communication in The Hospitality Industry book is well-written. It is divided into small sections what makes it easy to study and follow. The book is written with the simple languge so it will sute even a person with the average level of english. Moreover, it gives different examles and hints for each topic.
However, I find the blanc spaces those are given for answering the question quit useless. When people don`t have enough knowlege or just not sure it can be confusing.
All in all, the book is usefull and i would recommend it to people who want to learn about the subject.
(review of free book)
Review by: Lucre on Feb. 27, 2017 : (no rating)
Giving good tips on how to communicate, this book is really useful for all those want to work in the hospitality industry. The writing is easy and fluid, it is a real good example of how being clear and concise!
(review of free book)
Review by: wanyu huang on Feb. 27, 2017 :
This book is basically telling us how to communicate effectively and smartly. I personally think it is really useful for someone what's to study or work in the hotel industry and I also like how the teacher explain every detail things, for instance, how to communicate with the guests, how important is the verbal and non-verbal communication and also how to make a memorable presentation. I thing I think needs to be more improve is the presentation because there is not much actual example, but others is good for me.
(review of free book)
Review by: Yves Touma on Feb. 27, 2017 : (no rating)
Interesting book about how to improve communication.
(review of free book)
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