David Ing is a cofounder of the Trito Innovation Colab, centered in Toronto, Canada. An alumnus of IBM after 28 years, this research was conducted during doctoral studies of the Aalto University School of Science in Finland. He received a master’s degree from the Kellogg School of Management at Northwestern University, and a bachelor’s degree from Trinity College at the University of Toronto. He has served as president of the International Society for the Systems Sciences, and is an ambassador for the International Society of Service Innovation Professionals.