Establishing Payment Arrangements: Beyond Net 30    by Michelle Dunn
Price: $3.99 USD. 6690 words. Language: English. Published on May 23, 2013. Nonfiction » Business & Economics » Customer relations.
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.

A Business Guide to Getting Paid Kit    by Michelle Dunn
Price: $9.99 USD. 17370 words. Language: English. Published on May 16, 2013. Nonfiction » Business & Economics » Accounting / financial.
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.

12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage    by D. Keith Denton
Price: $4.99 USD. 57910 words. Language: English. Published on May 1, 2013. Nonfiction » Business & Economics » Customer relations.
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.

Terrific! Five Star Customer Service: Learning About Excellent Service From Special People    by Stan Toler
Price: $3.99 USD. 25440 words. Language: English. Published by Dust Jacket on December 16, 2012. Nonfiction » Business & Economics » Customer relations.
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.

Extraordinary Customer Service    by JM Enage
Price: $4.99 USD. 12810 words. Language: English. Published on November 5, 2012. Nonfiction » Business & Economics » Customer relations.
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.

Self Defence: The Simple Truth    by David Edwards
Price: $2.99 USD. 13220 words. Language: English. Published on October 28, 2012. Nonfiction » Sports & outdoor recreation » Martial arts.
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.

En un quart d'heure, commencez gratuitement à bâtir votre liste !    by Bruno Challard
Price: $2.49 USD. 4670 words. Language: French. Published on October 1, 2012. Nonfiction » Business & Economics » Customer relations.
Que vous ayez un site ou un blog, vous avez envie d'avoir des visiteurs qui ne font pas que passer, mais qui vont rester sur votre site, s'y intéresser et... y revenir. Pour cela rien de mieux qu'un auto-répondeur. Apprenez dans ce guide la marche à suivre, pour créer gratuitement tous les éléments d'une chaîne d'inscription complète, depuis le formulaire jusqu'à votre document final.

Succeeding with Difficult Customers    by Joseph Koob II
Price: $2.99 USD. 49920 words. Language: English. Published on September 28, 2012. Nonfiction » Business & Economics » Customer relations.
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.

Who's The Boss    by L. J. Martin
Price: Free! 5310 words. Language: English. Published on September 8, 2012. Nonfiction » Business & Economics » Customer relations.
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.

150 Frases para Entender el Servicio al Cliente    by Victor Verdugo
Price: $2.99 USD. 3190 words. Language: Spanish. Published on August 16, 2012. Nonfiction » Business & Economics » Customer relations.
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.