The Moments That Matter

Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! More

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About Kristin Widun

Kristin Widun is a hospitality professional with over 20 years of industry experience. During this span, Kristin has worked in facets of the business at a variety of levels. On the property level, her experiences include reservations, sales, catering, and revenue management. She also worked at the corporate/national level in the capacities of revenue manager, senior training specialist, and a field manager for the Northeastern United States and Eastern Canada.
Through her work experience, Kristin uncovered what she believes is the key for hospitality success, leading in the moments that matter and how servant leadership plays a role in this. This is what inspired her to start Lead in the Moment, LLC. At Lead in the Moment, she has coupled her industry expertise with her education and passion to create a forum to teach this to others.
Kristin’s educational background complements her experience. She has a Master of Arts in Organizational Leadership and Servant Leadership Certificate from Gonzaga University. She also holds a Bachelor of Science in Business Administration from Ashland University.

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