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About Jay Arthur

Jay Arthur works with companies that want to plug the leaks in their cash flow using Lean Six Sigma. Jay is the only improvement specialist that understands and can help you pinpoint areas for improvement in processes, people, and technology. Jay is first and foremost a Money Belt; he knows how to use data to pinpoint broken processes. Jay helps teams understand their communication styles and restore broken connections. Jay has 30 years experience developing software on everything from mainframes to PCs.

Jay's Story: I spent 21 years working in various parts of the Bell System-one of the biggest and best cash cows of the last century. Like most businesses, managers and employees used trial-and-error-the slowest method of improvement-to reveal common sense ways to better the business.
In 1990, the Baby Bell I worked for started to implement TQM-Total Quality Management. We trained team members and team leaders (greenbelts and blackbelts) and started hundreds of teams. Frustrated by the glacial slowness and paltry returns, a few of us started to look for ways to use TQM to drive breakthrough improvements.

The first successful improvement project I worked on involved just myself and the building manager. It seemed that we'd had a higher number of false fire alarms than expected back in 1992. In just under four hours, we traced the root cause to fire detectors that were being triggered by cell phones. This kicked off national standards work to improve fire alarms. We were able to reduce false fire alarms from 11 per year to just one.

In subsequent years I lead teams that, in a matter of months:

Saved $20 million in postage expense
Save $16 million in adjustment costs
Reduced order errors in a wireless company from 17% to 3% in just four months saving $250,000 a month in rework.
Reduced denied insurance claims in a healthcare system that saved $330,000 a month with simple process changes that could be implemented immediately.
Trained a toll road team that saved $1.5 million in expenses their first year and an additional $1 million per year over the following two years.
I have over 25 years of experience in aligning people, process, technology in a wide variety of environments to deliver business results. How can Jay help you? Do you need to:

Increase profits by plugging the leaks in your cash flow?
Simplify, streamline and automate monthly reporting, defect tracking, and supplier analysis?
Improve communication by reducing conflict and confusion?

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JAY ARTHUR is the author of more than 20 books, including the Six Sigma System, The QI Macros SPC Software for Excel, Your Seventh Sense - How to think like a comedian, Motivate Everyone, the Motivation Profile, and has written six popular John Wiley & Sons books on software engineering and Six Sigma.

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