When did you first start writing?
As a trainer, I have way too much experience of trying to get complex ideas onto one sheet of paper! I never intended to write books. Back in 2008 I was training advisers - they needed to get a qualification in advice and guidance and wanted to know where the textbook was! I was working with my colleague Ann Reynolds at the time. We discussed and thought 'Why not?'
What's the story behind your latest book?
My work as a trainer helps me understand the pressures people are under at work. Managers need to know how to handle all types of situations quickly and effectively, and don't always have the skills they need. I had a 'Eureka!' moment when I realised I had the knowledge and skills to produce a book that gives them instant answers. It's called Face to Face in the Workplace. It has a really simple structure, so that once you've looked at one chapter, you immediately know how every other chapter works. It takes a lot of trial and error to come up with a simple structure!
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