JC Quintana, christened the "Servant of the People" by his clients for his passion for service, is a fervid thought leader and innovator of corporate relationship and customer experience management strategies and technology. Over the past twenty years, JC's celebrated career has included leadership roles for consulting firms and CRM technology companies in the United States, Asia, Europe, and Latin America. His distinctive combination of skills give JC a fresh and empathetic perspective that he shares in his books and at leadership conferences throughout the globe. A proud father of five and grandfather of two, JC lives in Kennesaw, Georgia with his wife Shelley.
Speaking Frankly About Customer Relationship Management is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology.