Member Since: Dec. 07, 2022

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Peter Lyle DeHaan

Series

Call Center Success Series by
How to Start A Telephone Answering Service
Price: $14.99 USD.
Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success
Price: $9.99 USD.
Call Center Connections: Keys to Produce Successful Customer Service Outcomes
Price: $8.99 USD.
Sticky Series by
Sticky Customer Service: Stop Churning Customers and Start Growing Your Business
Price: $7.99 USD.
Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships
Price: $7.99 USD.
Sticky Leadership and Management: Lead with Integrity and Manage with Confidence
Price: $8.99 USD.

Books

Call Center Connections: Keys to Produce Successful Customer Service Outcomes by
Series: Call Center Success Series, Book 3. Pre-release—available June 6, 2024. Price: $8.99 USD. Words: 32,230. Language: English. Published by Rock Rooster Books. Categories: Nonfiction » Entertainment » Entertainment industry, Nonfiction » Business & Economics » Sales, Nonfiction » Business & Economics » Business communication / general, Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing / telemarketing
Call Center Connections is a valuable resource for customer service professionals, offering solutions to improve efficiency through problem-solving and using metrics to analyze performance. It covers various technologies and trends to help readers prepare their business for the future.
Sticky Leadership and Management: Lead with Integrity and Manage with Confidence by
Series: Sticky Series, Book 3. Price: $8.99 USD. Words: 23,960. Language: English. Published: January 2, 2024 by Rock Rooster Books. Categories: Nonfiction » Business & Economics » Starting up, Nonfiction » Business & Economics » Non-profit business, Nonfiction » Business & Economics » Business administration, Nonfiction » Business & Economics » Management
STICKY LEADERSHIP AND MANAGEMENT offers practical insights using real-life examples and anecdotes full of practical tips to help readers shape their own leadership growth and reframe their managerial thinking to create companies that thrive.
Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words by
Price: $8.99 USD. Words: 31,570. Language: English. Published: August 30, 2023 by Rock Rooster Books. Categories: Nonfiction » Reference » Publishing & books, Essay » Author profile, Nonfiction » Business & Economics » Business writing, Nonfiction » Education & Study Guides » Literacy » Composition & creative writing
Do you have questions about writing? Publishing? Veteran author, publisher, editor, and freelance writer, Peter Lyle DeHaan answers questions writers often ask. In 15 topical chapters, tackling over 100 questions, Peter addresses finding time to write, publishing options, and platform considerations. He talks about marketing, blogging, the traditional vs indie publishing debate, and much more.
Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships by
Series: Sticky Series, Book 2. Price: $7.99 USD. Words: 27,650. Language: English. Originally Published: December 10, 2022 by Rock Rooster Books. Categories: Nonfiction » Business & Economics » Sales, Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Marketing / telemarketing, Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » E-commerce / internet marketing
In Sticky Sales and Marketing, Peter Lyle DeHaan, PhD breaks down sales and marketing strategies in a coherent story-driven process that highlights what works and what doesn't. Through personal stories and eye-opening insights, he shares how businesses and organizations can promote their products and services more effectively for long-term growth.
Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success by
Series: Call Center Success Series. Price: $9.99 USD. Words: 33,570. Language: English. Originally Published: December 10, 2022 by Rock Rooster Books. Categories: Nonfiction » Entertainment » Entertainment industry, Nonfiction » Business & Economics » Industries / service, Nonfiction » Health, wellbeing, & medicine » Medicine » Allied health services / general, Nonfiction » Health, wellbeing, & medicine » Medicine » Hospital administration & care, Nonfiction » Health, wellbeing, & medicine » Medicine » Administration
Healthcare Call Center Essentials provides practical and actionable tips to medical call center operations. Discover how to better manage your team and develop strategies to meet your goals and powerfully support patients and healthcare facilities.
How to Start A Telephone Answering Service by
Series: Call Center Success Series. Price: $14.99 USD. Words: 21,350. Language: English. Originally Published: January 29, 2019 by Rock Rooster Books. Categories: Nonfiction » Business & Economics » Small business & entrepreneurship, Nonfiction » Business & Economics » Development / business development, Nonfiction » Business & Economics » New business enterprises, Nonfiction » Business & Economics » Home-based businesses, Nonfiction » Business & Economics » Outsourcing
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That's the good news. The bad? If you don't do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service...
Sticky Customer Service: Stop Churning Customers and Start Growing Your Business by
Series: Sticky Series. Price: $7.99 USD. Words: 23,030. Language: English. Originally Published: June 17, 2021 by Rock Rooster Books. Categories: Nonfiction » Business & Economics » Sales, Nonfiction » Business & Economics » Business ethics, Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Marketing / telemarketing
Do you lose customers about as fast as you gain them? It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business...

Peter Lyle DeHaan's tag cloud

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